Order & Return Policy – Kojie-San India (kojie-san.in)
We want you to have a hassle-free shopping experience. Please read our order & return guidelines below:
1. Placing an Order
- Select products, add to cart, and proceed to checkout.
- Provide accurate delivery details to avoid delays.
- You will receive an order confirmation email after successful payment.
2. Order Cancellation
- Orders can be cancelled within 12 hours of placing them by contacting support@kojie-san.in.
- Once shipped, cancellation is not possible.
3. Return Policy
We accept returns only under the following conditions:
- Wrong product delivered
- Damaged/defective item received
- Expired product received
👉 Note: Opened/used products are not eligible for return due to hygiene and safety reasons.
4. Return Process
- Raise a return request within 7 days of delivery by emailing us at support@kojie-san.in with order details and photos.
- Once approved, the product must be sent back in its original packaging, unused and sealed.
5. Refund Policy
- Refunds (if applicable) will be processed to the original payment method within 7–10 business days after inspection.
- Shipping charges (if any) are non-refundable.
6. Exchange Policy
- We currently do not offer product exchanges. You may place a new order after returning the incorrect item.
