Order & Return Policy – Kojie-San India (kojie-san.in)

We want you to have a hassle-free shopping experience. Please read our order & return guidelines below:

1. Placing an Order

• Select products, add to cart, and proceed to checkout.
• Provide accurate delivery details to avoid delays.
• You will receive an order confirmation email after successful payment.

2. Order Cancellation

• Orders can be cancelled within 12 hours of placing them by contacting support@kojie-san.in.
• Once shipped, cancellation is not possible.

3. Return Policy

We accept returns only under the following conditions:

• Wrong product delivered
• Damaged/defective item received
• Expired product received

👉 Note: Opened/used products are not eligible for return due to hygiene and safety reasons.

4. Return Process

• Raise a return request within 7 days of delivery by emailing us at support@kojie-san.in with order details and photos.
• Once approved, the product must be sent back in its original packaging, unused and sealed.

5. Refund Policy

• Refunds (if applicable) will be processed to the original payment method within 7–10 business days after inspection.
• Shipping charges (if any) are non-refundable.

6. Exchange Policy

• We currently do not offer product exchanges. You may place a new order after returning the incorrect item.